At Pawbiotix™, your satisfaction and your pet’s well-being are our top priorities. We want you to feel confident in your purchase and trust the quality of our natural dog gut health supplements. This Return Policy explains how returns and refunds work for all products purchased through our website.
1. 60-Day Money-Back Guarantee
Pawbiotix™ offers a risk-free 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the unused portion of the product within 60 days from the date of delivery for a full refund.
This policy applies to all Pawbiotix™ products purchased directly from our official website. It does not apply to purchases from third-party sellers.
2. How to Request a Return
To request a return or refund, please follow these steps:
Contact our Customer Support team at [Your Email Address] or [Your Phone Number].
Provide your order number, the product name, and the reason for the return.
Our team will guide you through the return process and provide instructions for sending back the product.
Please ensure the product is returned in its original packaging when possible.
3. Refund Process
Once we receive the returned product, our team will inspect it to confirm it meets the return conditions. After approval, your refund will be processed within 5–7 business days to the original payment method used for the purchase.
Please note: Shipping costs are non-refundable. Customers are responsible for return shipping unless the return is due to a defective product or error on our part.
4. Conditions for Return
To qualify for a refund, the product must meet the following conditions:
The product is unused or partially used.
It is returned within 60 days of purchase.
The customer provides proof of purchase, such as an order number or receipt.
5. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at [Your Email Address] or [Your Phone Number]. We will replace the item at no additional cost and cover any return shipping fees.
6. Exchange Policy
Currently, Pawbiotix™ does not offer direct exchanges. If you wish to exchange a product, please request a refund and place a new order for the desired item.
7. Customer Support
Our Customer Support team is available to assist with any questions regarding returns, refunds, or orders. You can reach us at:
Email: [Your Email Address]
Phone: [Your Phone Number]
We aim to respond to all inquiries within 24–48 hours.
8. Why Choose Pawbiotix™
Pawbiotix™ stands by the quality and effectiveness of our products. Our 60-day money-back guarantee ensures that you can try our natural dog gut health supplements with confidence, knowing your satisfaction is our priority.